Customer Services
None of the information contained in the Customer Service section will affect your statutory rights as a consumer.
- Terms and Conditions.
- Privacy Policy.
- Complaints.
- Cancellation Policy.
Privacy Policy
We are committed to protect your privacy while shopping online with Blooms (UK) Limited. We will use the information that you provide us lawfully and according to the Which? Web Trader Code of Conduct.
When you place an online order the information we collect includes:
- Name
- Address
- Phone number
- Email address
- Credit/debit card details
This information is collected so as we can process our order and to contact you if there is a problem. We will not e-mail you in future unless you have given us your consent.
Your e-mail address will not be passed onto other traders.
Your personal details will be held securely in accordance with our internal security policy and the Which? Web Trader Code.
We do use "cookies" to help process your order. What are cookies? Well cookies are small bits of information which are stored on your computer to help us process your order. These "cookies" are used only while you are entering your order and are removed immediately you leave our site.
For further clarification of our privacy policy, please contact us.
Handling Complaints
Our aim is for 100% satisfaction.
If you are at all dissatisfied - for any reason - with your purchase, contact our Call us Free on number on 0800 652 0635 (or outside the UK on 00 +44 141 404 0147) Between the hours of 9am and 5.00 pm Monday to Friday or contact us.
All complaints will be acknowledged within 5 working days. We will endeavor to reach a solution with you within 7 working days and will keep you informed of all material stages in the process. All complaints will be logged so that we can monitor them for internal usage only.
For our cancellation policy please see our Terms and Conditions page.
- Terms and Conditions.
- Privacy Policy.
- Complaints.
- Cancellation Policy.
Privacy Policy
We are committed to protect your privacy while shopping online with Blooms (UK) Limited. We will use the information that you provide us lawfully and according to the Which? Web Trader Code of Conduct.
When you place an online order the information we collect includes:
- Name
- Address
- Phone number
- Email address
- Credit/debit card details
This information is collected so as we can process our order and to contact you if there is a problem. We will not e-mail you in future unless you have given us your consent.
Your e-mail address will not be passed onto other traders.
Your personal details will be held securely in accordance with our internal security policy and the Which? Web Trader Code.
We do use "cookies" to help process your order. What are cookies? Well cookies are small bits of information which are stored on your computer to help us process your order. These "cookies" are used only while you are entering your order and are removed immediately you leave our site.
For further clarification of our privacy policy, please contact us.
Handling Complaints
Our aim is for 100% satisfaction.
If you are at all dissatisfied - for any reason - with your purchase, contact our Call us Free on number on 0800 652 0635 (or outside the UK on 00 +44 141 404 0147) Between the hours of 9am and 5.00 pm Monday to Friday or contact us.
All complaints will be acknowledged within 5 working days. We will endeavor to reach a solution with you within 7 working days and will keep you informed of all material stages in the process. All complaints will be logged so that we can monitor them for internal usage only.
For our cancellation policy please see our Terms and Conditions page.